A clear answer for parents
"Where does my child's data go?"
When a parent asks, here's what you can tell them.
- Encrypted, so unreadable.
- Information is scrambled while it travels over the internet and while it's stored: without authorized access, it stays unreadable. The most sensitive details, such as an identification number, are scrambled a second time and hidden on screen.
- Kept in Canada.
- Children's, families' and staff records, and their documents, are stored on Microsoft servers located in Canada.
- Designed around Law 25.
- Law 25 governs the protection of personal information in Quebec. SOS Educ was designed around its requirements, and a designated person is responsible for protecting personal information.
- Information
- Encrypted
- Access
- Based on each person's role
Who viewed, who changed
- Every change is noted, with who made it and when
- Every time a record is opened, it's logged
Full transparency
Your security questions answered
- Where is my data stored?
- The database and files are hosted in Canada (Microsoft Azure, Canada Central). A few services may be processed outside Canada, including in the United States: sign-in (Microsoft Entra ID), subscription payment (Stripe), address suggestions (Google Maps) and browser notifications.
- Who can access family information?
- You, the colleagues you invite, and the parents you invite. A parent only sees their own children's profiles. The SOS Educ team accesses this information only for maintenance, support or a legal obligation, and that access is limited to a small number of people.
- What happens if I delete my account?
- Your workplace's children, parents and colleagues, along with its documents, photos and logo, are permanently deleted no earlier than 30 days after the subscription is cancelled. Your sign-in account is disabled as soon as your last subscription is closed. When you close your account, you can download a copy of your data (Excel) right in the app. You can also request deletion or a copy of all your information at any time by contacting our privacy officer at confidentialite@soseduc.ca.
- Can I safely share access with my team?
- Yes. Each team member has their own credentials and only sees what their role and groups allow. If someone leaves the team, you remove their access in a moment.