Protected data, reassured families
Your data, protected and hosted in Canada
The information you entrust to SOS Educ is about children and their families. Here is exactly how it is protected.
- Encryption in transit and at rest.
- All data is encrypted in transit (HTTPS) and at rest (AES-256). The most sensitive information, such as the national identification number, is additionally encrypted field by field and displayed masked.
- Hosted in Canada.
- Children's, families' and staff records are kept in a database and files hosted in Canada (Microsoft Azure, Canada Central).
- Alignment with Law 25.
- SOS Educ is designed around the requirements of the Act respecting the protection of personal information in the private sector (Law 25) of Quebec, with a designated privacy officer.
- Encryption
- AES-256
- Access
- Role-controlled
Traceability
- Every change logged, with its author and date
- Every profile view recorded
Full transparency
Your security questions answered
- Where is my data stored?
- The database and files are hosted in Canada (Microsoft Azure, Canada Central). A few services may be processed outside Canada, including in the United States: sign-in (Microsoft Entra ID), subscription payment (Stripe), address suggestions (Google Maps) and browser notifications.
- Who can access family information?
- You, the colleagues you invite, and the parents you invite. A parent only sees their own children's profiles. The SOS Educ team accesses this information only for maintenance, support or a legal obligation, and that access is limited to a small number of people.
- What happens if I delete my account?
- Your workplace's children, parents and colleagues, along with its documents, photos and logo, are permanently deleted no earlier than 30 days after closure, once nobody but you has access to it and no invitation is pending. Your sign-in account is disabled as soon as your last subscription is closed. When you close your account, you can download a copy of your data (Excel) right in the app. You can also request deletion or a copy of all your information at any time by contacting our privacy officer at confidentialite@soseduc.ca.
- Can I safely share access with my team?
- Yes. Each team member has their own credentials and only sees what their role and groups allow. If someone leaves the team, you remove their access in a moment.